Most but not all have centralized some or many sourcing, procurement and finance related strategies and operations. Today more than ever these groups of people operating in Global Business Services, are tasked to help digitize and automate across the business. Join the Theme Discussions hosted by Yannick at adidas Global Business Services. Peers will only will be joining these sessions – making them truly precious opportunities to as questions and learn from people you would not have met otherwise.

How do you centralize S2P Services under a GBS/FSSC center structure?

Adidas have centralized most of their Source 2 Pay services into two Global Business Service Centers (GBS). They have implemented ServiceNow as a Service Management tool in order for the business to interact with the GBS centers related to a variety of services which are being offered across several Finance Departments. Within this tool Adidas have also created a knowledge base where tutorials, Videos and QRG are being stored which should help the business with their questions. During this session you can learn from Adidas experiences creating a centralised knowledge base and discuss within the group;

• How are you organizing source to pay services?
• What role does centralized serve management play in the bigger source to pay efficiency and effect strategy?
• What are the lessons learned centralizing service management?
• How does the GBS/FSSC work with change management ensuring the business seek and use the knowledge base?

Yannick JM Bove
NTP Senior Manager Corporate Procurement
adidas Global Business Services