This is a topic we know all struggle with. How many suppliers do you work with? How many suppliers do you have active in your systems? How much supplier data do you manage? How well do you collaborate and manage suppliers and the supplier experience? Welcome to join this session and learn from HICX and peers joining the session!
How to improve Supplier Experience: Why Supplier Information is key
Just as companies have over the last 50 years changed their attitude towards their employees from, “you’re lucky to have a job” to recognizing that they’re in a war for talent, so too leading organizations are transforming the way they work with suppliers; focusing exclusively on price alone is no longer going to cut it.
‘Supplier experience management’ means removing the friction from all interactions with all your suppliers, enabling them to do their best work for you. In this session we’ll consider whether intensive collaboration projects with just a handful of strategic suppliers is enough, or if it actually makes more sense to view your entire supplier base – direct and indirect – as a source of competitive advantage.
During this session you will discuss:
- Does Supplier Experience matter? How has procurement evolved past savings to make supplier relationships matter more the before?
- What’s the potential ROI from investing in a better supplier experience?
- What is preventing us from creating great supplier experiences?
- What would enable a great supplier experience?
Chief Commercial Officer